Terms of Service

1. Our agreement

These Terms of Service (“Terms”) are an agreement between you and Lost Hills LLC, a Wyoming limited liability company (“Lost Hills,” “we,” “us”). Our business mailing address is 1480 Colorado Blvd, Ste 200A #209, Los Angeles, CA 90041, United States. You can reach us at [email protected].

The “Service” means losthills.io, playlist.losthills.io, our Lost Hills mobile applications, and the account, playlist research, song matching, campaign, sync and other music services we make available. Features, availability and purchase options may differ by country, device and plan.

By affirmatively accepting these Terms when creating an account, purchasing or using a feature that presents these Terms for acceptance, you agree to them. If you act for an artist, label, business or other person, you must have authority to bind them; references to “you” include that person or business. If you do not agree, do not create an account or order services.

Our Privacy Policy forms part of these Terms and explains our handling of personal information. Accepting these Terms does not itself give consent to optional marketing, tracking or any processing that requires separate consent. A signed service agreement or expressly accepted order controls a conflict about that particular service. Curator Marketplace Terms apply only when you separately enroll as a curator; they do not apply merely because you use Playlist Finder. Mandatory consumer protections always prevail.

2. Age and eligibility

You must be at least 13 to create an account. If you are under the age of legal adulthood where you live, your parent or legal guardian must review and agree to these Terms and permit your use. A parent or guardian accepting for a minor agrees to supervise that use and authorize purchases. A minor must not purchase services or grant rights they lack legal authority to grant.

If local law requires parental authorization for processing your information at a higher age, that authorization is also required before the relevant processing. A statement that you have permission does not replace parental verification required by law. Children under 13 must not create accounts or submit personal information. A parent who believes a child has done so should contact us so we can investigate and take appropriate action, including deletion where required.

You must be legally permitted to use the Service and comply with applicable sanctions and export controls. Do not misrepresent your identity, age, rights or authority. A third party’s minimum age or eligibility rules may be different and also apply when you use that third party.

3. Accounts and security

Provide accurate account and billing information and keep it current. Keep passwords, sign-in codes and connected accounts secure. Do not sell accounts, share sign-in credentials, impersonate someone else or allow use beyond the seats or permissions included in your plan. You are responsible for activity you authorize; this does not make you responsible for losses caused by our failure to meet our legal duties.

Tell us promptly if you suspect unauthorized access. We may require email verification, ownership checks or proportionate security checks before providing access, changing sensitive details or restoring an account. Keep access to your account email. Do not send us passwords, payment card details or one-time sign-in codes in a support message.

4. Playlist Finder and free matching

Playlist Finder provides research tools, playlist information, song matching, saved items and available curator contact routes. Paid workspace features require an eligible active entitlement. The free song-matching offer is a limited account-based preview, currently one song with up to 20 results, rather than full paid catalog access. The offer shown when you use it governs its limits. Removing a song does not reset an allowance. Do not create extra accounts or otherwise evade limits.

Match scores, genre classifications, audio estimates, audience figures, quality assessments and other recommendations are informational estimates. They can be incomplete, outdated or incorrect and are not endorsements, verified statements about a curator’s intentions, or promises of results. Review the source and suitability before relying on them. A playlist, contact route or third-party service may change or disappear.

No subscription, match, pitch, submission or campaign guarantees placement, a reply, streams, followers, income, licensing, editorial coverage or a particular ranking. Curators, platforms and licensees make their own decisions. We do not authorize paid placement that violates a platform’s rules, artificial streaming or manipulation.

You may use authorized research and contact routes to pitch music you own or are authorized to represent, within your plan’s functionality. Respect the recipient’s submission instructions, consent, opt-outs and applicable anti-spam and privacy laws. Contact access is not permission to send bulk messages. Do not scrape, systematically extract, bulk-download, republish, resell or distribute the catalog or personal contact details, or use them to build a competing database. Sharing a pitch list does not grant a recipient rights to restricted catalog data.

5. Prices, subscriptions and renewal

Before you buy, review the product, included features, billing period, currency, taxes, total charge and renewal terms shown at checkout. Playlist Finder’s standard web offer is currently $19.99 USD per month before applicable tax. The expressly accepted checkout offer controls your purchase; Apple prices and other offers may differ. You authorize only the charges and recurring billing you affirmatively agree to.

A subscription renews automatically for the billing period disclosed at purchase until canceled. Charges are collected at the start of each paid period using your authorized payment method. Any trial or introductory offer must disclose its length, conversion date, subsequent price and cancellation terms before enrollment. A free match without a paid checkout does not start a paid subscription.

You are responsible for applicable transaction taxes disclosed at purchase, but not taxes on our income. Your bank may impose its own conversion or transaction charges. We may retry an unsuccessful authorized payment and ask you to update your payment method. Access may be limited after payment failure; a recovery period is not guaranteed unless included in your offer. We will not treat a failed payment as authorization for a different product.

We will give advance notice of a subscription price increase, its effective date and how to cancel, at least 30 days before it applies to your renewal and earlier where required by law. We will obtain renewed consent where required. An increase does not change a paid period already purchased. We provide purchase confirmations and legally required renewal, trial and change notices through your billing provider or account email.

6. Cancellation and refunds

For a web subscription, open Billing and use the subscription management/customer portal to cancel automatic renewal. Cancellation normally takes effect at the end of your paid period, and you retain the access paid for until then. If you cannot access the cancellation control, contact [email protected] for help; a technical failure does not remove your cancellation rights. We will confirm cancellation through the applicable billing channel.

Deleting an app, signing out or stopping use does not cancel a subscription. Account deletion and billing cancellation are separate actions. Cancel with the provider that bills you before deleting your account, and contact us if you need help identifying that provider. We will not require you to keep an account open to exercise a cancellation or deletion right.

Except where an offer or applicable law gives you a refund right, subscription payments are non-refundable and we do not provide partial-period refunds merely because you stop using the Service or cancel a renewal. This does not exclude refunds for unauthorized or duplicate charges, a failure to supply the agreed service, or other remedies required by law. Report billing problems promptly with your purchase reference, without sending full payment credentials. You retain your lawful payment-dispute rights.

Where we permanently discontinue a paid service or terminate your access for our convenience during a prepaid period, we will refund the unused portion unless you receive and accept an equivalent alternative. Campaign and individually commissioned work is subject to section 9 and its accepted order.

7. Consumer cancellation and other legal rights

If you are a consumer, these Terms do not exclude mandatory rights in your country of residence, including rights concerning digital services, conformity, reasonable care and skill, unfair terms, refunds and remedies. Consumer rights apply even if another section describes a service as non-refundable or limits liability.

For consumers in the European Economic Area or United Kingdom, distance contracts generally carry a 14-day withdrawal period beginning when the service contract is concluded, subject to legal exceptions. To withdraw, send us an unequivocal statement by email or post at the contact details in section 23 before the deadline. You may use this optional wording: “I withdraw from my contract for [service], ordered on [date]. Name: [name]. Account email/order reference: [reference]. Address: [address]. Date: [date].” No particular form is required. Sign only if sending a paper notice.

If you expressly request that a service begin during that period, a proportionate payment for service supplied before withdrawal may be due only where legally permitted and the required disclosures and request were obtained. A service withdrawal right is lost on full performance only where the required prior express consent and acknowledgment were obtained. For digital content not supplied on a tangible medium, loss of withdrawal rights requires the legally required express consent to immediate supply, acknowledgment of the loss and contract confirmation. Simply signing in, using a free match or accepting these Terms does not waive withdrawal rights.

We will make a legally required withdrawal refund within 14 days of receiving your notice, using the original payment method unless you expressly agree otherwise, without a refund fee. Apple-billed purchases can be submitted through Apple’s refund process; mandatory rights against the responsible trader remain available. If the service is defective or materially different from what was agreed, contact us to request the correction, price reduction, termination or refund available under applicable law.

8. Apple purchases and app license

Apple processes App Store purchases under the offer and Apple terms presented to you. Manage or cancel Apple subscriptions in your Apple account’s subscription settings; web billing controls do not cancel an Apple subscription. Review the renewal deadline displayed by Apple, generally at least 24 hours before the current period ends. Request Apple-billed refunds through Apple’s Report a Problem service. Use the app’s restore-purchases option and the appropriate Apple and Lost Hills accounts to restore an eligible purchase.

The Apple Standard End User License Agreement applies to the app license unless a separate custom EULA is supplied through the App Store. These Terms govern the Lost Hills service relationship and do not replace that EULA or reduce its mandatory protections. Use the app only on devices and in ways allowed by Apple’s usage rules, including applicable Family Sharing or volume-purchase rights.

The Service is provided by Lost Hills, not Apple. Lost Hills is responsible for its support, service obligations and applicable product, regulatory and intellectual-property claims. Apple has no obligation to provide app maintenance or support. Any warranty and refund obligations remain subject to applicable law and the governing EULA; if an app fails an applicable warranty, you may notify Apple, which may refund the app purchase price as required by that EULA. Apple and its subsidiaries are third-party beneficiaries of applicable app-license provisions and may enforce them.

RevenueCat helps us validate and synchronize entitlements; it is not your app store or a separate subscription you must buy. Signing in across devices does not itself move billing between Apple and the web. Check existing subscriptions before purchasing through another channel to avoid overlapping charges.

9. Campaigns, sync, distribution and credits

Campaigns and PR. An accepted written brief or order defines deliverables, fees, budget, timing, approvals, revisions and cancellation arrangements. Advertising spend, distribution, video production or other third-party costs are included only if stated. You must supply accurate materials and necessary approvals on time; delays may affect the agreed schedule. Changes to scope or budget require agreement. Payment is for the agreed work, not guaranteed editorial or commercial outcomes. On cancellation, earned fees and previously authorized non-recoverable third-party costs may remain payable; unearned amounts and mandatory refunds remain refundable.

Sync submissions. Submitting a track permits us to review it and share it with relevant prospective licensees and service providers for the opportunity you select. You must accurately identify master and composition owners, splits, samples and restrictions, and have authority to submit. Submission alone does not transfer ownership, create exclusivity, authorize a completed synchronization license, appoint us your publisher or collecting society, or guarantee selection. A placement, licensing fee, commission, exclusivity or rights-administration mandate requires a separate express agreement with the necessary rights holders.

Distribution and legacy arrangements. Distribution, royalty collection, publishing administration and cover-song licensing require the applicable separately accepted service agreement or third-party order. That agreement must specify rights, territory, term, commissions, deductions, accounting, payment eligibility and takedown terms. These general Terms do not grant us ownership of music or an irrevocable worldwide mandate to collect all your income. Existing executed agreements and purchased legacy rights remain governed by their accepted terms; these Terms do not retroactively remove them. Access to one product does not automatically include a different product.

Credits and promotions. If offered, credits have the price, permitted use and any lawful expiration disclosed before purchase. They are service credits, not deposits, investments or money-transfer products. They cannot be resold or redeemed for cash except as required by law or expressly offered. Refunds, promotional eligibility and any limits follow the accepted offer and mandatory law. A promotion does not authorize undisclosed recurring charges.

Web loyalty pricing. Where available and expressly accepted, eligible monthly Playlist Finder web subscriptions earn $1 USD off the next renewal for each qualifying successfully paid month, from $19.99 down to $10.99 USD per month before tax. Discounts do not apply to Apple purchases. Enrollment availability and your verified price appear in Billing. Progress is retained through paid access and any applicable payment-recovery grace period, then resets after paid access expires. Promotional invoices and other adjustments qualify only under the accepted offer; discounts do not automatically stack. We will disclose prospective changes and honor legally protected commitments.

10. Your music, content and permissions

“Your Content” includes music, recordings, compositions, artwork, metadata, biographies, links, notes, pitches and other material you submit. You retain your ownership. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display and technically adapt Your Content only as necessary to provide the features you request, maintain and secure them, and comply with law. We may sublicense these limited tasks to providers working for us and to recipients you authorize through a submission or sharing feature. This license is not a general right to sell your music, publicly promote you or train general-purpose AI models on your recordings.

You must hold the rights and permissions needed for those uses, including relevant master, composition, artwork, sample, publicity and personal-information permissions. Do not submit confidential third-party material without authorization. You remain responsible for your contractual obligations to artists, writers, labels and other rights holders.

Deleting content ends this operational license once it is removed from active systems, subject to limited legal retention, security records and backups handled under our Privacy Policy. Content already lawfully delivered to a recipient, released under a separate license or shared with another user may remain with that recipient under the applicable agreement. You can request a takedown or correction through support; third-party removal timing is outside our direct control. Keep your own copies of important material.

If you voluntarily provide product feedback, you permit us to use it without payment or attribution to improve our products. This permission does not transfer ownership of your music or authorize disclosure of your confidential or personal information.

11. Acceptable use

You must use the Service lawfully, respect other people’s rights and comply with reasonable published feature limits. You must not:

• Commit fraud, misrepresent rights or results, impersonate someone, or submit stolen or infringing content.
• Threaten, harass, stalk, exploit, discriminate against or abuse others; distribute illegal content or material involving child sexual exploitation.
• Upload malware, phishing links or harmful code; gain unauthorized access; bypass authentication, payment, security or entitlement controls.
• Evade rate limits, account allowances, suspensions or geographic restrictions; disrupt availability or interfere with another user’s work.
• Use unauthorized automated extraction, harvest personal information, send unsolicited bulk messages, or sell, expose or misuse curator contacts.
• Manipulate streams, followers, reviews or metrics, pay for prohibited guaranteed placement, or facilitate infringement or unlawful circumvention.
• Copy, resell, reverse engineer or bypass protections on our software or restricted data except as expressly authorized or permitted by applicable law, including non-waivable interoperability and security-research rights.

Authorized APIs, integrations or MCP access are limited to the permissions granted and do not expand the rights of the connected account. You remain responsible for reviewing actions performed by tools you authorize. Report suspected vulnerabilities privately to our contact email and avoid accessing other users’ data or disrupting the Service.

12. Our intellectual property

We and our licensors retain rights in the Service’s software, design, branding and original materials. Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable right to use the Service for your personal or authorized internal business purposes. That right does not permit resale, sublicensing, account sharing or redistribution of restricted materials. Third-party music, playlist information, trademarks and open-source components belong to their respective owners and remain subject to their applicable licenses. Do not imply an endorsement or partnership without permission.

13. Integrations and third parties

The Service may link to or interact with Spotify, Apple, payment processors, social platforms, licensees and other independent services. Their terms and privacy policies apply to your direct use of them. Lost Hills is not affiliated with or endorsed by a third party unless expressly stated. Linking an account authorizes only the access and actions disclosed in the connection flow; you can revoke access through the relevant provider.

We cannot control third-party decisions, data accuracy, availability or policy changes. We remain responsible for our own contractual and legal obligations, including those relating to providers we engage to perform our work. Third-party outages may affect features; they do not automatically remove your statutory remedies.

14. Privacy and communications

See our Privacy Policy for the information we collect, purposes, providers, retention and your rights. We determine the purposes and means of processing account, billing, security and service-operation data as a controller or equivalent business under applicable law. If a separate business service requires us to process personal data solely on your documented instructions, the appropriate data-processing agreement must be agreed for that service. These Terms alone are not a data-processing agreement or an international-transfer safeguard.

Use account settings and the available privacy controls, or contact us, to request access, correction, deletion or other applicable privacy rights. You may complain to your competent data-protection authority. International processing remains subject to legally required safeguards. We do not require you to waive privacy rights, agree to a sale of personal information or accept optional advertising to accept these Terms. We apply reasonable security measures but cannot promise that any system is completely secure.

We may send account, security, purchase and service notices to your account email or within the Service. Marketing is separate: you can unsubscribe or change available preferences without losing paid entitlements. You may save or print these Terms for your records.

15. Content reports and enforcement

Report illegal content, rights violations, abuse or inaccurate curator information to [email protected]. Include the relevant link or identifier, an explanation, supporting details and a way to contact you. Do not include unnecessary sensitive information. We may review reports and restrict content or accounts where reasonably necessary to enforce these Terms, protect people, investigate fraud or comply with law.

Where lawful and practicable, we will explain a restriction, identify the reason and allow you to respond or request reconsideration through that email. We may act immediately where delay would risk harm, compromise an investigation or violate law. We will correct mistakes we identify. Nothing here limits complaint or appeal rights required by law. We do not promise to review every submission before it appears or monitor every interaction.

16. Copyright complaints

To report alleged copyright infringement, send a notice with the subject “Copyright notice” to our contact email or mailing address in section 23. Identify the protected work and the specific allegedly infringing material and its location. Include your name, address, telephone number and email; a statement of your good-faith belief that the use is not authorized by the rights holder, its agent or law; a statement that the notice is accurate and, under penalty of perjury, you are authorized to act for the owner; and your physical or electronic signature.

If your content was removed in error and the U.S. DMCA procedure applies, you may submit a counter-notice identifying the removed material and its former location, your signature and contact details, and a statement under penalty of perjury that removal resulted from mistake or misidentification. It must also include consent to the appropriate U.S. federal district court’s jurisdiction (the district where your address is located, or if outside the United States, a district where Lost Hills may be found) and acceptance of service from the complainant or its agent. We may share notices with the affected parties and restore material under the applicable statutory process, ordinarily after 10–14 business days following a valid counter-notice unless notified of a court action. Knowingly misrepresenting infringement or mistaken removal may have legal consequences. We may terminate repeat infringers in appropriate circumstances.

17. Suspension, termination and service changes

You may stop using the Service, cancel renewal or request account deletion at any time, subject to amounts lawfully owed and separately agreed commitments. We may suspend or terminate access for a material breach, nonpayment, fraud, legal requirements or a substantial security risk. Where practical and appropriate, we will give notice and a reasonable opportunity to resolve a remediable breach. We may end a service for other legitimate business reasons with reasonable advance notice and the unused-prepayment refund described in section 6.

On termination, the affected access and licenses end, subject to surviving rights and lawful retention. We will provide a reasonable opportunity to retrieve your own stored materials where practical and legally permitted; this is not permission to export restricted catalog data. Deletion does not cancel a third-party subscription or erase required accounting records. Accrued payment and refund obligations, content rights necessary for authorized surviving uses, intellectual property, privacy obligations, liability provisions, applicable indemnities and dispute provisions survive to the extent needed to give them effect.

We may maintain, update or change features to improve the Service, comply with law or respond to technical and provider changes. We will not use this clause to remove mandatory remedies or materially reduce a prepaid commitment without an appropriate remedy. No service-level agreement applies unless separately agreed.

18. Warranties and disclaimers

We will provide the Service with the care and skill required by applicable law and honor express commitments in your accepted order. Subject to those obligations and mandatory consumer rights, the Service and informational estimates are provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation or particular commercial results. These exclusions do not apply to warranties or guarantees that cannot lawfully be excluded.

19. Limits on liability

To the extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or lost business profits, revenue or opportunities arising from these Terms. Subject to the exceptions below, our aggregate liability arising from the Service will not exceed the greater of US$100 or the amount you paid us for the affected Service in the 12 months before the event giving rise to the claim. Related claims do not multiply that cap.

These exclusions and the cap do not limit liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that law prohibits us from excluding or limiting. They do not cap refunds, payments or royalties legally due to you, or restrict mandatory privacy, statutory or consumer remedies. For consumers, the exclusions do not remove responsibility for reasonably foreseeable loss caused by our breach or failure to use legally required care and skill. If a limitation is unenforceable, liability is limited only to the extent law permits.

20. Business-user indemnity

If you use the Service in a business capacity, you will defend and indemnify Lost Hills against third-party claims, reasonable legal costs and resulting damages to the extent caused by Your Content infringing a third party’s rights, your unlawful use or your material breach of these Terms. This does not cover our own wrongdoing, unauthorized changes to Your Content or activities beyond the permission you granted. We will notify you promptly, allow you to control the defense with competent counsel and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits our wrongdoing or imposes obligations on us without our reasonable written consent. This section does not impose an indemnity on consumers or minors acting personally.

21. Governing law and disputes

Wyoming law governs these Terms, without its conflict-of-laws rules, except that a consumer retains all mandatory protections of the law of their habitual residence. Contact us first if you would like help resolving a concern; this is optional and does not delay or prevent urgent relief, a regulator complaint or court action.

Courts with competent jurisdiction in Wyoming may hear disputes, on a non-exclusive basis. Consumers may also bring claims in the courts available to them under mandatory law, including their home courts where applicable, and we will bring claims against consumers only where law permits. Either party may use an eligible small-claims court. These Terms impose no mandatory arbitration, class-action waiver, jury-trial waiver or shortened statutory filing deadline.

22. Changes and general provisions

We will identify revised Terms by date and version and give existing account holders at least 30 days’ advance email or in-service notice of material changes, including when they take effect and how to stop using or cancel the affected service. Changes required urgently for law or security may take effect sooner to the extent necessary, with notice as soon as practicable. Changes do not apply retroactively to accrued claims or rewrite an accepted order. Where law or the nature of a change requires fresh agreement, we will request it; posting revised text alone does not supply that consent. Otherwise, continued use after the notified effective date signifies acceptance to the extent permitted by law.

These Terms and the expressly applicable accepted agreements form the agreement for the Service. If a term is invalid, the remaining terms continue where legally possible. A delay in enforcement is not a waiver. You may not transfer your account or agreement without our consent, except where law permits. We may transfer the agreement with a business reorganization or sale only if doing so does not reduce your contractual or consumer rights, and will provide any required notice. Except for applicable Apple beneficiaries described above, no third party receives enforcement rights under these Terms.

Neither party is responsible for delay caused by events beyond its reasonable control to the extent permitted by law, provided it takes reasonable steps to mitigate the effects. This does not excuse payment already due, indefinite non-performance or mandatory refund rights. English is the language of this version; any legally required local-language terms and disclosures remain applicable.

23. Contact and version history

For support, cancellation help, complaints, privacy requests, copyright reports and legal notices, email [email protected] or write to:

Version 2026-10-15 replaces the March 25, 2024 general terms when it becomes applicable to you. This revision clarifies web and app subscriptions, consumer rights, teen eligibility, music permissions, contact-data use and dispute resolution. For new users it applies when affirmatively accepted on or after October 15, 2026. For existing users it applies only after the notice and any acceptance required by section 22; publication alone does not establish that notice was delivered. You may request a copy of earlier terms by email.